FAQs

Frequently Asked Questions (FAQ)

Welcome to the Goal Digger Jerseys FAQ page! Here you'll find answers to some of the most common questions we receive. If you don't find the information you're looking for, please don't hesitate to contact us at operations@goaldiggerjerseys.com.

1. How do I place an order? To place an order, simply browse our selection of jerseys, select the items you'd like to purchase, and add them to your cart. Once you're ready, proceed to checkout and follow the prompts to complete your order.

2. What payment methods do you accept? We accept a variety of payment methods, including major credit cards (Visa, MasterCard, American Express), PayPal, and other secure payment options as available.

3. How can I track my order? Once your order has been shipped, you will receive a confirmation email with a tracking number. You can use this number to track your order on our website or the carrier's website.

4. What is your return policy? We do not accept returns for incorrect sizes, as we provide a detailed size chart for customers to review before checkout.

Returns are only accepted for damaged or incorrect items. Products must be unworn, in original condition, and with all tags attached. Customers are responsible for return shipping costs. Replacements or refunds will be issued only once we’ve received and inspected the returned item.

For assistance, please contact us at support@goaldiggerjerseys.com.

5. How do I start a return? To initiate a return, please contact us at support@goaldiggerjerseys.com with your order details and the reason for return. Once approved, we’ll provide instructions for sending the item back.

Please note: return shipping must be shouldered by the customer, and the refund or replacement will be issued only after the returned item is received and inspected.

6. Can I exchange an item? Yes, you can exchange an item by returning the original product and placing a new order for the replacement. Please follow our return process first. Once we’ve received and inspected your return, you may proceed with your new purchase.

Please note that return shipping costs must be shouldered by the customer, and the exchange will only be processed once the original item is received in good condition.

7. Do you ship internationally? Yes, we ship to many countries around the world. Shipping rates and delivery times vary depending on the destination. Please see our Shipping Information page for more details.

8. How can I contact customer support? You can reach our customer support team by emailing us at operations@goaldiggerjerseys.com. We aim to respond to all inquiries within 24-48 hours during business days.

9. How can I stay updated on new arrivals and promotions? Join the Goal Digger Jerseys family by subscribing to our newsletter. You'll receive priority access to pre-orders, limited edition jerseys, and exclusive discounts. Follow us on social media for the latest updates and promotions.

10. Are your jerseys authentic? All our jerseys are high quality and sourced directly from trusted manufacturers. Our jerseys are stitch-for-stitch replicas of the originals from their respective seasons — including sponsor logos, patches, and authentic name and number lettering. These are brand new, factory-made replicas produced today.

Please note: Original retro jerseys from past decades would typically be secondhand, often worn or damaged, and not available in all sizes. Our retro kits offer the authentic look and feel — brand new and ready to wear.